- 01Classify
- Decide whether the question concerns funding, withdrawal, balance adjustment or a game round.
- 02History
- Open the matching date range and use the account time zone consistently.
- 03Identifiers
- Save transaction ID for payments or round ID plus game/provider details for play.
- 04Case
- Submit one timeline that links the identifier to the disputed debit, result or credit.
Account answers
What should be checked first for use the identifier that matches the dispute?
Decide whether the question concerns funding, withdrawal, balance adjustment or a game round.
Which details should be saved before continuing?
Save transaction ID for payments or round ID plus game/provider details for play.
When is it sensible to continue?
Submit one timeline that links the identifier to the disputed debit, result or credit.