- 01Scope
- Check whether one game, one provider or the complete casino lobby is affected.
- 02Account
- Read location, verification and player-control messages without trying to bypass them.
- 03Technical state
- Save game title, provider, device, browser, exact message and time.
- 04Next step
- Retry only after the stated maintenance window or a signed-in support answer.
Account answers
What should be checked first for identify which layer removed the game?
Check whether one game, one provider or the complete casino lobby is affected.
Which details should be saved before continuing?
Save game title, provider, device, browser, exact message and time.
When is it sensible to continue?
Retry only after the stated maintenance window or a signed-in support answer.